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Thermia Palace Ensana Health Spa Hotel*****

TERMS AND CONDITIONS

RESERVATIONS
 
After having received your payment, we will reconfirm you the reservation within 24
hours by e-mail. Cancellation of reservations after the payment is done, is possible only in written form: by email, fax or post; first notice may be given by telephone.

CANCELLATION FEE
 
21 - 15 days before arrival - cancellation fee 35% of total price;
14 - 5 days before arrival - cancellation fee 55% of total price;
4 days before arrival or no show - cancellation fee 75% of total price.

Reimbursement from which is deducted the cancellation fee is done immediately by bank transfer to the bank account of the client.

PAYMENT

Payment is done either by bank transfer or by credit card, by means of Card Pay (payment by virtual POS terminal of "TATRA BANKA" bank).

COMMITMENTS OF AMAZING-SLOVAKIA

Amazing-Slovakia guarantees the kind of service which it has agreed on together with the client, and for the agreed price.

After your full payment, we will send you by fax or mail the voucher, which you will need to present the provider of services (hotel, pension etc.). If you need to arrange the visa, we will send you the voucher by ordinary post.

COMMITMENTS OF CLIENTS

The client guarantees that he will provide exact and correct information which is necessary for making reservations, and guarantees he will immediately inform about changes in this information (especially of his name, address, telephone and email) and of changes in information of his participants.

To pay the agreed on price for the ordered services.

CLAIMS

In consultation with the client, short-comings in the provided services will be claimed from the provider of services.